Page content loaded. Question: Q: when i try to download app it says review account information but when i click it just shows a white screen More Less. Communities Get Support. Sign in Sign in Sign in corporate. Browse Search. Ask a question. User profile for user: dsherck dsherck. Question: Q: Question: Q: when i try to download app it says review account information but when i click it just shows a white screen when i try to download app it says review account information but when i click it just shows a white screen ive tried it multiple times and ive tried refreshing the page but it just shows a white screen.
More Less. Reply I have this question too I have this question too Me too Me too. Helpful answers Drop Down menu. Check your Internet connection once to make sure. Try connecting to a different Wi-Fi network. You can use your mobile as a hotspot too. Check your router and all the wires. Are there any pending downloads in the Microsoft Store?
That is a common reason for delays. Usually, Microsoft Store downloads apps simultaneously but that may not be the case always.
Open Microsoft Store and click on menu to open Downloads and updates. Check the date and time on your computer to make sure that it is correct. If not, that could be the reason why Microsoft Store is functioning erratically. In fact, wrong date and time often break apps that connect to the internet. You can also set it to automatic or manual, depending on which one is not working. For a computer, Windows can be pretty dumb sometimes. Consider this. It will begin the download and then stop halfway when it runs out of space.
Well, you know what to do now. It is known to help with drive related errors. Open Settings again and click on Storage. This is where you can change your default download location, often C: drive, to a different drive. You can troubleshoot a lot of built-in features and apps. This will also help with the store itself, as it is also an app.
Follow on-screen instructions after this. You can also Find and fix network problems if you are facing it, using troubleshoot.
Another troubleshoot you should run is Windows Update which is closely related with Microsoft Store. Search for Find and fix problems with Windows Update.
Run an antivirus scan to make sure that your computer is not infected. It can not only steal your data but also break apps and system settings.
Click on Run as administrator to run this command. Click Yes if you are asked to give admin rights. You will see the Command Prompt launch briefly. This will clear Microsoft Store cache. You may have to sign back in. Do it and see if it fixes Microsoft Store not downloading apps or games error. It is not required but I would recommend a reboot at this point. Check if app or games download are still pending or stuck in Microsoft Store. There may be an app conflict which is responsible for Microsoft Store not downloading apps or games.
Try both these methods to see if you can find the culprit. Enter the command below to re-register Microsoft Store on your computer.
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